Thank you for choosing us and using the AutoFace software ("Software"). We, the AutoFace development team, always try our best to provide a high quality product and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Refund Conditions

1.1 By purchasing any AutoFace package, you agree that we will not refund in any case due to customer error after your purchase.

1.2 If any problem occurs on our end, including but not limited to the following: poor performance or unexpected failure, power outage, fluctuations in our network, etc. , we will proceed with the refund according to the claims. Compensation will be converted into days of software use, and calculated based on the subscription package (price) and specific service downtime.

1.3 Refunds are not applicable for reasons such as change of mind, misuse or failure to meet personal expectations.

2. How to Make a Refund Request

2.1 To request a refund, please contact our customer support team via Autoface's official Support channels: Live Chat, Facebook, X, or Skype within the valid refund period.

2.2 Clearly describe why you want a refund and provide any information or documents necessary to support your request.

2.3 Our customer support team will review your request and respond in a timely manner.

3. Refund Process

3.1 If your refund request is accepted, we will calculate the rate and notify you of the number of days of use refunded via the methods you used to contact us.

3.2 We will add the number of days calculated in 3.1 to your AutoFace account within two working days (48 hours).

4. Exceptions

4.1 Refunds will not be issued after the expiry of the valid refund period.

4.2 No refunds will be issued if the Software has been used for illegal or other fraudulent activities.

5. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us via Autoface's official Support channels: Live Chat, Facebook, X, and Skype.